Overview

This Privacy Policy explains how The Coherence Lab (operated by Kemina Fulwood, ABN available on request) collects, uses, and protects your personal information when you use our website at coherencelaboratory.com or engage with our services.

By using this website or engaging with our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect only the information necessary to provide our services and communicate with you. This may include:

  1. First and last name
  2. Email address
  3. Phone number
  4. Payment information (processed securely through third-party payment providers)
  5. Information you share during sessions or in written communications
  6. Email address if you subscribe to our newsletter

We do not collect data automatically through cookies or tracking technologies beyond standard website analytics.

How We Use Your Information

Information collected is used solely for the following purposes:

  1. To communicate with you about your enquiry, application, or booking
  2. To deliver our programs and services
  3. To process payments
  4. To send you our newsletter or updates, if you have subscribed
  5. To comply with legal obligations

We will not use your data for any purpose beyond what is described here without notifying you first.

Confidentiality of Session Content

All information shared during 1:1 sessions or group cohort sessions is treated as strictly confidential. We do not disclose session content to third parties. Any testimonials or case studies shared publicly are done only with explicit written consent.

Who We Share Your Information With

We do not sell or share your personal data with third parties, except in the following circumstances:

  1. Where required by law or legal proceedings
  2. To protect our legal rights
  3. With trusted service providers who assist in operating our website or processing payments (these providers are bound by confidentiality obligations)
  4. In the event of a transfer of the business

Data Storage & Security

Your data is stored securely and is only accessible to Kemina Fulwood and any authorised service providers. We take reasonable precautions to protect your personal information, though no internet transmission can be guaranteed as fully secure.

Your data will be retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

International Data Transfers

The Coherence Lab is based in Australia. If you are located in the European Union or United Kingdom, your data may be transferred to and stored in Australia. Where required, we implement appropriate safeguards for such transfers in compliance with the GDPR and the UK Data Protection Act 2018.

Your Rights

You have the right to:

  1. Request access to the personal data we hold about you
  2. Request correction of inaccurate data
  3. Request deletion of your personal data
  4. Withdraw consent for marketing communications at any time
  5. Lodge a complaint with a relevant supervisory authority

To exercise any of these rights, please contact us using the details below.

Newsletter & Marketing

If you subscribe to our newsletter, you may unsubscribe at any time by clicking the "unsubscribe" link in any email, or by contacting us directly. We will never send unsolicited marketing communications.

Children

Our services are intended for adults only. We do not knowingly collect personal data from anyone under the age of 16. If you believe a minor has provided us with personal information, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect any changes. We recommend reviewing this page periodically.

Contact

Kemina Fulwood

The Coherence Lab

Fingal Head, NSW 2478, Australia

kemina@coherencelaboratory.com

+61 400 565 116

Agreement to Terms

By engaging with The Coherence Lab's programs or services — including the Sovereign Self System and the Leadership Coherence Cohort — you agree to the following terms. Please read them carefully before proceeding.

These terms apply to all clients of The Coherence Lab, operated by Kemina Fulwood (ABN available on request), Fingal Head NSW 2478, Australia.

Nature of Services

The Coherence Lab offers nervous system recalibration and coherence-based programs. These services are not a substitute for medical treatment, psychiatric care, or psychological therapy.

If you are experiencing a mental health crisis, acute psychiatric condition, or require urgent medical attention, please contact an appropriate health professional or emergency service.

By engaging with our services, you confirm that you are in a stable enough state to participate in intensive personal development work.

Application & Acceptance

All programs are offered by application only. Acceptance into any program is at Kemina Fulwood's sole discretion. If your application is not accepted, any payment made will be refunded in full.

Payment

Payment terms are confirmed at the time of acceptance into a program. Where payment plans are available, all instalments must be completed regardless of whether you choose to continue participation in the program.

Payments are processed securely through our third-party payment provider. We do not store payment card details.

Refund Policy

Due to the nature and preparation involved in delivering our programs:

  1. Sovereign Self System: A full refund is available if you withdraw before your first session. After the first session has taken place, no refund is available. If Kemina is unable to continue for any reason, a pro-rata refund will be provided for unused sessions.
  2. Leadership Coherence Cohort: A full refund is available if you withdraw more than 14 days before the cohort start date. No refund is available after that point. If the cohort does not proceed, a full refund will be provided.

Refund requests should be directed to kemina@coherencelaboratory.com

Rescheduling & Cancellation of Sessions

We ask for a minimum of 24 hours notice to reschedule a 1:1 session. Sessions cancelled with less than 24 hours notice may be forfeited. We understand that genuine emergencies occur and will always approach these situations with care and discretion.

Confidentiality

All session content is strictly confidential. In group cohort settings, all participants are required to maintain confidentiality regarding the personal disclosures of other members.

We reserve the right to share anonymised, general insights from our work for educational or marketing purposes, without identifying any individual client.

Intellectual Property

All materials, frameworks, processes, and content created and shared by The Coherence Lab — including the Sovereign Self System methodology — remain the intellectual property of Kemina Fulwood. They may not be reproduced, taught, or commercialised without written permission.

Limitation of Liability

While we are committed to providing high-quality, professional services, The Coherence Lab cannot guarantee specific outcomes. Results vary between individuals.

To the extent permitted by Australian law, The Coherence Lab's liability for any claim arising from our services is limited to the amount paid for those services.

Governing Law

These terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

Changes to These Terms

We reserve the right to update these terms at any time. Current clients will be notified of any material changes. The effective date shown on this page reflects the most recent revision.

Contact

Kemina Fulwood

The Coherence Lab

Fingal Head, NSW 2478, Australia

kemina@coherencelaboratory.com

+61 400 565 116